About Us

About J5 Collectibles

J5 Collectibles LLC is an online retailer of new music gear and accessories, run from 501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States. We are a family business and the shelf is small on purpose: we buy what we would keep ourselves.

What we sell

Instruments, synths and keys, DJ gear, studio monitors, headphones, microphones, audio interfaces, pedals, cables and accessories. We stock music gear and accessories from the brands listed on each product page.

Everything is new and in its original packaging. We are not an authorized dealer for any of these brands, and we do not describe ourselves as one. What we are is a retailer that stands behind what it sells — see our Product Authenticity policy and our Warranty.

How we ship

Free UPS shipping anywhere in the United States. Orders leave in 1–2 business days and take 3–7 in transit, so 4–9 business days in total. Every order is a small parcel, packed with fill so corners and retail boxes arrive straight.

Returns

Thirty days from delivery. Returns are free and the prepaid label is already in your package — email us first for an RMA number. Exchanges are accepted and there is no restocking fee. Once your return has been inspected, within 2 business days of reaching us, the refund is issued in 5–10 business days.

Talk to us

Email contact@j5collectibles.club or call +1 983-707-1356, Monday–Friday, 9:00 AM – 6:00 PM Central. We reply within one business day.